We're here to help you get the most out of NutraSafe
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Monday - Friday, UK business hours
Use the search bar on the home screen to find foods. You can search by name, scan a barcode, or use the AI scanner to capture nutrition labels from photos.
Go to Settings → Health & Safety, then tap "Manage Allergens". Select the allergens you want to track, and NutraSafe will automatically warn you when scanning foods that contain them.
NutraSafe uses a comprehensive algorithm that considers protein, fibre, vitamins, minerals, and limits on saturated fat, sugar, and sodium. Foods are graded from A+ (excellent) to F (poor).
Basic functionality requires an internet connection to search our food database. Previously scanned items are cached and can be viewed offline.
Foods you scan are automatically added to your Diary. View your daily intake by tapping the Diary tab, where you can see calories, macronutrients, and micronutrient coverage.
Ensure you've granted camera permissions in your device settings. Try cleaning your camera lens and ensuring good lighting. If issues persist, you can manually search for items or use the AI scanner.
All your data is automatically synced to your account when you're signed in. Simply log in with the same account on another device to access your information.
Go to Settings → Account → Delete Account. This will permanently remove all your data from our servers within 30 days.
Subscriptions are handled through the Apple App Store. You can manage or cancel your subscription in your Apple ID settings at any time.
On the login screen, tap "Forgot Password?" and follow the instructions. A password reset link will be sent to your email address.
If you notice incorrect nutritional information, please email us at contact@nutrasafe.co.uk with details of the product and the issue.
We appreciate bug reports! Please email us with a description of the issue, steps to reproduce it, and your device model/iOS version.
We love hearing from our users! Send your ideas to contact@nutrasafe.co.uk and we'll consider them for future updates.
NutraSafe is designed to help you track nutrition and allergens, but it is not a substitute for professional medical advice. Always consult with a qualified healthcare provider for medical guidance, especially if you have allergies or specific dietary requirements.
If you can't find the answer to your question in our FAQs, please don't hesitate to contact us directly: