Common issues, subscription help and a direct contact email. We reply within UK business hours. If something looks wrong in the app, send the report through and we'll fix it.
Most things that come up have a quick answer below. If yours isn't here, scroll to the contact options.
Grant camera permission in your phone's Settings, clean the lens and try again in good light. If a pack still won't scan, search the name in the app and tap "report this food" so we can add it to the food databases.
Tap "report this food" inside the food detail screen. The report goes through with the barcode, the suspected wrong field, and your note. We review every one.
Open the Settings app on your iPhone or iPad, tap your name at the top, then Subscriptions. NutraSafe Pro is listed there. Cancel any time. Apple handles refunds.
In the app, open Settings, NutraSafe Pro, then "Manage Subscription". That opens your subscriptions on Google Play, where you can cancel or change the payment method. You can also get there from the Play Store: tap your profile picture at the top right, then Payments and subscriptions. Uninstalling the app doesn't cancel Pro. For a refund, ask Google Play.
On the sign-in screen, tap "Forgot password" and follow the email link. If you used Sign in with Apple, manage that from iOS Settings, Apple ID, Sign in with Apple.
Sign in with the same Apple ID you bought Pro on, then tap "Restore purchases" in Settings inside the app. Apple's receipt is the source of truth.
Sign in to NutraSafe with the account you bought Pro on, and check the Play Store is signed in to the same Google account. The app checks with Google Play each time you open it. If Pro still isn't showing, tap "Restore Purchases" in Settings, NutraSafe Pro.
In the Watch app on your iPhone, check NutraSafe is installed on the Watch. Allow HealthKit read and write access. End any open workout in the Fitness app to free the live session.
Settings → Privacy & data → Your data → Export diary for a spreadsheet or PDF (up to 3 months). The in-app export is the diary only. For anything else we hold, email support@nutrasafe.co.uk from your sign-in address. Full steps: how to manage your data.
Settings → Privacy & data → Your data → Delete account. Your data is removed from our servers within 30 days. Email support@nutrasafe.co.uk if anything looks left behind. Same page covers delete steps.
Use the in-app feedback form (Settings, Send feedback) or email the address below. We read everything that comes through and reply when the answer is worth a reply.
In-app feedback for anything that needs context from your diary or a specific food. Email for everything else.
Open the app, Settings, Send feedback. Attaches your device info so we can reproduce. Best for bugs and specific food reports.
Get the appDirect line for general questions, press, partnerships, and anything that doesn't fit a form. Reply within UK business hours.
contact@nutrasafe.co.ukPro is billed by Apple or Google Play, not by us. On iPhone, cancellations, refunds and payment-method updates happen inside iOS Settings, your name, Subscriptions. On Android, cancel or change the payment method in the Play Store, under Payments and subscriptions.
Apple subscriptions help Google Play subscriptions helpNutraSafe is a tracking tool, not a clinician. We don't diagnose, we don't prescribe. If a food keeps showing up next to a symptom, the diary gives you something solid to take to your GP or a registered dietitian, who can take it from there.
Email goes straight to Aaron, the founder. UK business hours, typically replied within a working day.
Email contact@nutrasafe.co.uk → iPhone, iPad and Android · UK