Contact · NutraSafe

Get in touch.

Support questions, press requests, feedback on the app. We read every email. NutraSafe is built and run by a small UK team, so the reply will come from a real person.

01 Three reasons people email

Pick the one that fits.

Same inbox for all three. The category just helps us route it to the right reply. We aim to answer within 48 hours, usually sooner.

i · SUPPORT

App questions and bugs

Trouble logging in, barcode not scanning, missing macros, subscription help. Send a screenshot if you can.

ii · GENERAL

Feedback and ideas

Feature requests, questions about how the app works, partnerships, or just saying hello.

iii · PRESS

Press and media

Interview requests, fact checks, screenshots, or anything for a story. We respond quickly to journalists on deadline.

02 Inside the app

Or just tap Feedback.

If you're already on iPhone with the app installed, the fastest route is Settings, Feedback. The note comes through with your build number and account so we don't have to ask.

Report a food entry

Wrong macros, missing ingredients, a stale allergen flag. Tap the three dots on any food, Report. We fix the entry for everyone, not just you.

If a product on the packaging conflicts with what we show, trust the packaging, then send the report so we can fix it.

FAQ first

Common questions about additives, calories, macros, allergens and the AI Coach are answered on our FAQ. Subscription help lives on Support.

For privacy and data requests, the route is on the Privacy page.

CO Company information

The legal entity behind NutraSafe.

For press, partnerships, regulatory enquiries, or anyone needing the Companies House detail.

Registered name

NutraSafe Nutrition Ltd
trading as NutraSafe

Companies House

Company number 16813697
Status: Active

Registered office

52 Tarvin Road
Chester
United Kingdom, CH3 5DZ

Incorporated

27 October 2025
Private limited company
England and Wales

Founded and led by Aaron Keen. NutraSafe Nutrition Ltd is the data controller for all user data per UK GDPR. Verified on the public Companies House register at find-and-update.company-information.service.gov.uk/company/16813697.

Want the app first? Get it here.

Free download. Free tier covers logging up to 25 foods a day and the basic additive flag. Pro is £3.99 a month or £34.99 a year.

Get NutraSafe on the App Store → iPhone · iOS 17 · Cancel any time